4MG Solutions - The bList
Support System
When contacting us by email, please make sure that you send us as complete information as possible including the following:
- A description of the problem
- The exact steps you made to have the problem happen
- Your operating system, version of The bList (Lite or Enterprise) and version number
- Attach a copy of The bList log file (Install Directory\blist_log_today's date.txt)
We are proud to stand behind our product and help you resolve any issues you may come across with our products.
Support is conducted by email using support@4MGsolutions.com.
We may respond in as little as a few minutes but we guarantee you get a real acknowledgment (not an automated email) in one business day.
Also, it is not possible to publish resolution times as to when issues will be fixed, however, for all High Priority issues we will do all we can to resolve the issue or release a hot fix ASAP.
If you are not on a current support contract, please contact us and we will get you set up right away.